Can I get my old ring repaired?
Balfour.com website will need to evaluate your ring to determine if repairs can be made. Please ship your ring to the repair address listed on the Balfour.com website along with instructions, a return shipping address, daytime phone number. If repairs can be made and if any charges apply Balfour.com will contact you.
How long will my repairs take?
Repairs typically take 2-3 weeks; sometimes less. Remaking your ring if necessary, will generally take 4-6 weeks.
My diamond is missing; can I get it replaced?
Yes, but diamonds are not covered under warranty. Balfour.com will contact you with any applicable charges.
Should I send my ring in the original ring box?
No, please keep your ring box as we cannot guarantee you will get the same ring box back. Please package your ring carefully in a padded envelope or box to ensure it is not damaged during the shipping process (please do not ship in a regular business envelope).
How do I check the status on the delivery of my ring?
Please refer to your email confirmation that you received at the time that you placed your order. For further assistance please contact your local Balfour office at (951) 547-4319 or email us at info@highschoolcity.com
How should I care for my ring?
As a proud owner of a fine ring by Balfour, some simple care and a few precautions will ensure your long-term enjoyment of your ring. The natural qualities of gold and silver allow them to tarnish. However, you can remove tarnish easily with any good silver polish. After applying the polish with a soft cloth, clean your ring in a mild soapy solution. Then rinse the ring in clear water and dry. Chemicals can discolor your ring. Some, like mercury, chlorine or household chemicals, can cause permanent damage. Your ring can also be damaged in any form of heavy manual labor. To protect your ring, remove it whenever doing heavy work, whenever exposed to chemicals, while working on or near heavy machinery, or when working with power tools. Since temperature and exercise affect finger size, wear your ring for at least two weeks before considering any size adjustment.
How can I find my ring size?
Please download and print the ring sizer form: Click here for Ring Sizer
Or contact your local Balfour office at 951-547-4319 to request a ring sizer.
Can I have my ring resized?
Your ring was made to your specifications, for daily wear. Changes in weather and physical activity affect your finger size, so wear it for a while before considering any changes in ring size. If you still feel you require a different size, we will be happy to resize your ring.
What is the Warranty?
We took every effort to ensure that only the finest craftsmanship and quality went into your ring. It underwent scores of precise, individual inspections throughout the entire finishing process. Balfour, therefore, guarantees your ring to be free from defects in workmanship or materials, and any such defects discovered upon delivery will be remedied at no charge.
If my ring needs adjustment or repair, where do I send it?
See the Ring Repair page at Balfour.com for a shipping address and instructions.
Is 10K gold more durable than 14K or 18K, and what do most people order?
Gold’s rich glowing color and malleability make it the most favored precious metal for fine jewelry in the world. While 24K is pure it is too soft for everyday use, 18K is 75% pure and is the European standard. In the US, 14K (58% pure) is the most popular choice. However, 10K (42% pure) is an affordable and beautiful alternative. 10K gold is the lowest concentration of gold that can be trademarked in the US. White gold is the same quality of 10K, 14K, or 18K yellow gold, however, the material color is white.
What is an ALLOY?
An ALLOY is base materials that are combined with gold, silver or zinc to provide hardness, color and workable features.
What is an Antique Finish?
A darker background that adds highlights to capture the ring’s detail.
What is a Natural Finish?
This is when the ring has an all-gold appearance without a dark background or finish.
What is Balfour Premium Silver™?
Two white materials – silver and palladium – come together for an unbeatable value. Available in antique and natural finishes.
What is Balfour Imperium™ with Gold?
An exclusive yellow material with silver, gold and palladium (in the platinum family), its luster is uniquely matched by its durability.
What is Celestrium™?
Celestrium is comparable to a fine jeweler’s non precious material. It polishes to a brilliant silver luster and is known for its strength, resistance to chemical reaction and ease of maintenance. Our Celestrium™ material is over 95% recycled material. Celestrium rings are only available with an antique finish.
What is Balfour Fusion?
Balfour Fusion produces a darker hue while still providing a great shine by coating Celestrium with a polished carbon finish.
What is Argentium Silver?
Tarnish-resistant, hypoallergenic and brighter than platinum, 96% pure Argentium silver is on a level all its own.
High School Class Rings
What do I do if I have lost my high school class ring?
Your Balfour high school ring is so precious that it is automatically protected against loss or theft. If your high school class ring is lost or stolen, Balfour will replace the ring. This protection is in effect for four years from the date of purchase on all original rings purchased after July 1, 1998, and is limited to a single replacement of your original high school ring during the four-year period. This protection plan excludes diamonds, genuine stones and championship rings.
Requirements for Replacement:
- Ring Loss Protection Plan/Warranty Card
- Original invoice
- Specs for replacement ring must be identical to original jewelry: stone, date, curriculum, school, and all other options.
- Request for replacement must be made within 45 days from date of loss.
- Police report number (if applicable)
- Explanation of circumstances of loss
Send request for replacement with original invoice, the Ring Loss Protection Plan/Warranty Card, and a check or money order for the then current replacement fee plus a $14.95 shipping and handling charge (shipping and handling charge includes insurance for the return shipment. Second day service is available for $19.95. Overnight service is available for $24.95) to:
Balfour High School Rings
Attn: Ring Loss Protection Plan Dept.
P.O. Box 149056
Austin, TX 78714-9056
When shipping via UPS or FedEx, use the following address:
7211 Circle S Rd.
Austin, TX 78745-6603
Please contact Customer Service at 1-800-BALFOUR (800-225-3687) for current replacement fees. Replacement fees may vary due to the fluctuating cost of precious metals such as gold, palladium, silver, and platinum. The Ring Loss Protection Plan is backed by an insurance policy. Please contact your school representative for specific purchasing details. Visit your school home page for additional information.
Championship Rings
Can I buy a duplicate of some of your college and professional rings?
No. These are exclusive designs and trademarks are owned by the individual Schools, Conference or Professional Teams and Leagues. These cannot be duplicated.
Can I buy a Championship Ring online?
No. Balfour’s Championship Rings are customized for your school. The complexity of the design, tooling, and trademark process prohibits the rings from being available online. Please contact your local Balfour office at (951) 547-4319 or email us at info@highschoolcity.com
I would like to design a Championship Ring for my winning team. How do I get started?
Please contact your local Balfour office at (951) 547-4319 or email us at info@highschoolcity.com and we will be happy to assist you with your championship ring requirements.
Your Championship Rings looks very expensive. Will my team be able to afford them?
Balfour understands your budget needs and designs rings at all price points. Let us work with you to design an affordable ring that celebrates your team’s victory.
Can I get my championship ring repaired?
Yes. We would be happy to repair your valued championship ring, however, championship rings are not covered under warranty so standard repair charges do apply. Please send in your championship ring with instructions, a return shipping address, daytime phone number and payment for return shipping and handling charges (see website for S&H information). If additional charges apply to your championship ring repair, we will contact you for payment arrangements.
While we strive for accuracy, mistakes happen. In the event of an incorrect price on an order, you will be notified by email or phone, and given the option to accept the corrected price or cancel the order.
Announcements
When should my personalized announcements be sent?
Announcements should be sent via first class mail two weeks before to two weeks after the event. Remember announcements are intended to tell the news of graduation. Many schools limit the number of guests the student can invite to the commencement.
How should the announcements be addressed?
Outer Envelope (Mailing envelope)
Legibly write the address by hand in black ink.
Use full names and formal titles. Do not abbreviate except for Mr., Mrs., Dr., Ms.
Do not use symbols (for example, do not use the “&” symbol)
Use figures only for house numbers and zip codes (for example, 273 West Sixth Street).
Write out the words “Street, Boulevard, Avenue, Trail, Circle, Drive”, etc.
Inner Envelope (contains the announcement)
The inner envelope can be addressed informally. Use the same tone you would in conversation (for example, Grandfather, Jennifer Lawson, Mr. and Mrs. Johnson, Jean and Ed).
Children’s names are included only on the inner envelope. (for example, Mr. and Mrs. Johnson, Nicole and Matthew).
How should the invitations be assembled?
Place the announcement inside the smaller inner envelope with the fold inserted first and the announcement cover facing the envelope flap. Do not seal or tuck the flap inside the envelope. Insert the smaller inner envelope into the larger outer envelope with the wording of the smaller envelope facing you.
Why are my announcements delivered Flat/Unfolded?
To preserve the integrity of the paper in shipping, announcements products are shipped flat and the customer is required to fold them. Instructions to do so are included.